Question 1

How does an online visit work?

Accepted Answer

You complete a short assessment from your phone. A licensed provider reviews it, usually within 24 to 48 hours, and decides whether treatment is appropriate.

Question 2

Do I need to visit a clinic?

Accepted Answer

No. Everything happens online. You complete a short, private assessment, a licensed provider reviews it, and if treatment is appropriate your prescription ships to your door.

Question 3

How long does a review take?

Accepted Answer

Most assessments are reviewed within 24 to 48 hours. Your provider may message you if they need more information.

Question 4

How much does care cost?

Accepted Answer

Each treatment page shows its monthly price and plan options. Your online visit and discreet shipping are included. You are not charged unless a provider approves treatment.

Question 5

Where do you ship?

Accepted Answer

We currently serve 42 states. See the state availability page for the full list.

Question 6

Who are the providers?

Accepted Answer

Care is provided by independent, U.S.-licensed providers (nurse practitioners and physician assistants) through LocumTele.

Question 7

Are compounded medications FDA-approved?

Accepted Answer

No. Compounded medications are prepared by licensed pharmacies for an individual patient and are not approved or evaluated by the FDA for safety, effectiveness or quality. Your provider will explain which options may be appropriate for you.

Question 8

Are results guaranteed?

Accepted Answer

No. Individual results vary and no treatment is guaranteed. Your provider will set expectations based on your health history and goals.

Question 9

Are there side effects?

Accepted Answer

Every prescription treatment can have side effects. Your provider reviews them with you before anything is prescribed. Read our Important Safety Information for details.

Question 10

Can my plan change over time?

Accepted Answer

Yes. Your provider checks in with you and can adjust or stop your plan based on how you are doing.

Question 11

What if a provider says treatment isn't right for me?

Accepted Answer

No charge unless a licensed provider approves treatment.

Question 12

When am I charged?

Accepted Answer

You're only charged if a licensed provider approves treatment. Not approved = not charged.

Question 13

Is shipping included?

Accepted Answer

Yes. Shipping is included on every product and orders ship discreetly.

Question 14

Can I cancel?

Accepted Answer

Yes. Plans renew at the price shown until you cancel, and you can cancel anytime in your account.

Question 15

Who fills my prescription?

Accepted Answer

Prescriptions are dispensed by VSDH, a state-licensed pharmacy, and shipped directly to you.

Question 16

Is my health information private?

Accepted Answer

Yes. Your information is collected through a secure platform and handled as described in our Notice of Privacy Practices and Consumer Health Data Notice.

Question 17

How do I contact Valivita?

Accepted Answer

Email support@valivita.com, call +1 (928) 792-7647, or use the form on our Contact page.

Frequently asked questions

Everything you need to know

Ready when you are.