Terms of use

Overview

These Terms govern your use of the Valivita website, eligibility assessment, checkout, support channels and related services, operated by Valivita LLC ("Valivita"), 1155 N Reay Ln, Thatcher, AZ 85552. By using the website you agree to these Terms and the policies linked from them.

Healthcare relationship

Valivita is not a medical provider. Care is provided by independent, U.S.-licensed providers (nurse practitioners and physician assistants) through LocumTele. A provider-patient relationship begins only when a licensed provider reviews your information and establishes it. Website content, the assessment, an automated message or a support conversation does not by itself create a provider-patient relationship or guarantee treatment.

No emergency care

Valivita is not an emergency service. Call 911 or go to the nearest emergency room for an emergency.

Eligibility and accurate information

You must be 18 or older and located in a state we serve (see State availability). You agree to give accurate, current and complete information and to update it when it changes.

Provider decisions

A licensed provider decides whether an evaluation, treatment, prescription or follow-up is appropriate. We do not guarantee eligibility, a prescription, a specific product, a particular result or a specific review time.

Pharmacy and medication

Prescriptions are dispensed by VSDH, a state-licensed pharmacy, and shipped directly to you after a licensed provider issues a valid prescription. Some medications are compounded; compounded medications are not FDA-approved. Follow the pharmacy label and your provider's instructions. Never share prescription medication.

Payments, renewals and cancellations

You're only charged if a licensed provider reviews your assessment and approves treatment, usually within 24 to 48 hours. If treatment isn't approved, you aren't charged and nothing ships. Plans renew automatically at the same price at the end of each plan period until you cancel. Cancel anytime before your next renewal in your account, by emailing support@valivita.com or by calling +1 (928) 792-7647. Refunds are covered in our Refund & shipping policy.

Acceptable use

You may not use the website unlawfully, submit false information, access another person's account, interfere with the service or copy content without permission.

Governing law

These Terms are governed by the laws of the State of Wyoming, without regard to conflict-of-law rules.

Contact

support@valivita.com · +1 (928) 792-7647 · Monday to Friday, 9am to 5pm MST