Pricing & billing

What the price includes

Each treatment shows its monthly price and plan options on its product page. It includes your online visit with a licensed provider, your medication if prescribed, ongoing provider support and discreet shipping.

When you're charged

You aren't charged when you submit your intake. Your payment method is charged only if a licensed provider approves treatment. If treatment isn't approved, you're not charged.

Renewals

Your plan renews automatically at the price and interval shown at checkout until you cancel. You can cancel anytime in your account or by contacting support before your next renewal date.

Price changes

If the price of your plan changes, we'll tell you by email before your next renewal, and you can cancel before it applies.

Refunds

Shipped medication can't be returned. If a package is damaged or lost, contact support.

Refund & shipping policy →

Statement descriptor

Charges appear on your statement as VALIVITA.

Questions

support@valivita.com · +1 (928) 792-7647 · Monday to Friday, 9am to 5pm MST.